# How can we help?

> Find clear answers about setting up Etisia, Google Calendar events, contacts, SMS reminders, reviews, billing, teams, and troubleshooting.

Canonical: https://www.etisia.com/help
Language: en-US
Last updated: 2026-08-30

Choose a topic or search for a question.

## Browse help topics

### [Getting started](https://www.etisia.com/help/getting-started)

Set up Etisia and send your first automatic SMS.

- [What does Etisia actually do?](https://www.etisia.com/help/getting-started)
- [What do I need before I start?](https://www.etisia.com/help/getting-started)
- [How long does setup usually take?](https://www.etisia.com/help/getting-started)
- [Do my clients need to install an app?](https://www.etisia.com/help/getting-started)
- [Can I connect more than one calendar?](https://www.etisia.com/help/getting-started)

### [Calendar and events](https://www.etisia.com/help/calendar-events)

How event formatting and scheduling work.

- [How should I write calendar events so Etisia can send SMS?](https://www.etisia.com/help/calendar-events)
- [Can I use only a phone number or only a name?](https://www.etisia.com/help/calendar-events)
- [Does Etisia read only the event title?](https://www.etisia.com/help/calendar-events)
- [Are SMS reminders sent for all-day events?](https://www.etisia.com/help/calendar-events)
- [When are reminders sent?](https://www.etisia.com/help/calendar-events)
- [What if an event is moved, edited, or canceled?](https://www.etisia.com/help/calendar-events)

### [Contacts](https://www.etisia.com/help/contacts)

Importing, matching, and cleaning contact data.

- [Why should I keep contacts updated?](https://www.etisia.com/help/contacts)
- [When does Etisia save a contact automatically?](https://www.etisia.com/help/contacts)
- [How can I import contacts quickly?](https://www.etisia.com/help/contacts)
- [Can I edit many contacts at once?](https://www.etisia.com/help/contacts)
- [How does Etisia handle duplicate contacts?](https://www.etisia.com/help/contacts)

### [SMS messaging](https://www.etisia.com/help/sms-messaging)

Templates, test messages, and opt-out rules.

- [Can I customize SMS templates?](https://www.etisia.com/help/sms-messaging)
- [Can I send a test SMS before going live?](https://www.etisia.com/help/sms-messaging)
- [How does message length affect SMS credits?](https://www.etisia.com/help/sms-messaging)
- [What are quiet hours and why use them?](https://www.etisia.com/help/sms-messaging)
- [How are opt-out requests handled?](https://www.etisia.com/help/sms-messaging)

### [Reviews and campaigns](https://www.etisia.com/help/reviews-campaigns)

Review requests and one-time group messaging.

- [How do review requests work?](https://www.etisia.com/help/reviews-campaigns)
- [When are review SMS messages sent?](https://www.etisia.com/help/reviews-campaigns)
- [What is inside the Messages section?](https://www.etisia.com/help/reviews-campaigns)
- [Why are some recipients skipped in group messaging?](https://www.etisia.com/help/reviews-campaigns)
- [Can I add manual numbers to group messaging?](https://www.etisia.com/help/reviews-campaigns)
- [What is a good practice for one-time campaigns?](https://www.etisia.com/help/reviews-campaigns)

### [Subscription and billing](https://www.etisia.com/help/billing)

Plans, invoices, and usage limits.

- [Which plan should I choose?](https://www.etisia.com/help/billing)
- [What happens if I run out of SMS quota?](https://www.etisia.com/help/billing)
- [Can I change or cancel my subscription anytime?](https://www.etisia.com/help/billing)
- [Where do I find invoices and VAT information?](https://www.etisia.com/help/billing)

### [Team settings](https://www.etisia.com/help/team-settings)

Roles, permissions, and shared quota.

- [Can I invite team members?](https://www.etisia.com/help/team-settings)
- [Who can manage billing actions?](https://www.etisia.com/help/team-settings)
- [Do team members share one SMS quota?](https://www.etisia.com/help/team-settings)

### [Troubleshooting](https://www.etisia.com/help/troubleshooting)

Quick checks for common problems and what to try next.

- [Why are SMS messages not being sent?](https://www.etisia.com/help/troubleshooting)
- [Where can I find SMS History and message-level details?](https://www.etisia.com/help/troubleshooting)
- [How do I report an issue for one specific SMS?](https://www.etisia.com/help/troubleshooting)
- [Why are reminders sent at the wrong time?](https://www.etisia.com/help/troubleshooting)
- [Why does name-based matching sometimes fail?](https://www.etisia.com/help/troubleshooting)
- [Can I change the app language?](https://www.etisia.com/help/troubleshooting)
- [How do I get help fast?](https://www.etisia.com/help/troubleshooting)