Canadian RMTs & CMTO Members: Your Clients Cancel Last-Minute. SMS Stops This.

Yes. Etisia is fully PIPEDA & CASL-compliant. Obtain client consent at intake (verbal documented or written both work). Include "Reply STOP to opt out" in all messages. Document consent in client records. SMS is encrypted end-to-end.

Absolutely. For bilingual practices (especially in Quebec), create templates in both languages. Clients choose their preferred language at intake, and you send reminders accordingly. Personalized language choice increases engagement significantly.

Yes. Etisia integrates with ClickSend, which supports 10DLC (Application-to-Person) messaging for Canada. This ensures compliance with Canadian telecom regulations and maximizes SMS deliverability.

Each province has its own massage therapy regulatory body. Etisia is compliant with all Canadian provincial regulations. Document your SMS consent procedures according to your provincial body's privacy standards. All provincial bodies expect practitioner responsibility for client consent and privacy—SMS done correctly satisfies these requirements.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.