Patient Books 8 Sessions. Skips #5, Loses Progress — Costing You $2,400+ CAD Per Week

Yes. Appointment reminders are transactional messages exempt from CASL. Obtain opt-in consent at patient registration. Include "Reply STOP to opt out" in every message. Document consent in patient charts.

Etisia integrates via Google Calendar or practice management software sync. Most Canadian chiropractic offices use accessible calendar or EHR systems. Setup takes 1-2 hours.

Absolutely. Create templates for corrective care phases (acute, stabilization, maintenance) and injury types. Mid-plan messages can emphasize progress while maintenance reminders emphasize prevention and long-term wellness.

Etisia alerts your team immediately. Call to understand why (scheduling conflict, forgot, pain flare-up). Tracking no-shows versus cancellations helps identify which patients need additional motivation or support.

As patients complete corrective care, send SMS about transitioning to wellness maintenance: "Your alignment has improved—monthly visits keep it that way." Send maintenance booking links and patient success stories.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.