12 Patients Booked Today. 3 Won't Show Up

No. Etisia works with your existing Google Calendar—no EHR replacement needed. If you use Epic, Cerner, Meditech, or Athena, we integrate directly. For standalone or manual systems, calendar sync takes 60 seconds. No disruption to your workflow.

Yes to all three. Etisia is fully HIPAA-compliant (US), GDPR and PECR-compliant (EU/UK, including NHS Digital alignment), and PIPEDA-compliant (Canada). All SMS is encrypted end-to-end. Obtain explicit patient consent at intake (verbal or written both work). Include "Reply STOP to opt out" in every message. Document consent in your EHR.

Etisia flags non-responders in your dashboard 2-3 hours before their appointment. Your reception team calls these patients to confirm attendance or marks the slot as likely available. This gives you time to activate your waitlist before the clinician starts their day.

Yes, with careful messaging. HIPAA permits sharing appointment summaries and clinical instructions via SMS if the patient consents (which Etisia handles). Send brief messages: "Your blood work is ready—review detailed results in your patient portal: [link]. Call us with questions." Link to the portal for sensitive details.

Etisia tracks patient preferences. Every SMS includes "Reply STOP to opt out." Once a patient opts out, they're automatically removed. You can maintain preference records in Etisia so team members respect wishes. Some surgeries ask at check-in: SMS, email, or phone?

Absolutely. Etisia supports unlimited providers, locations, and specialties. Customize reminders by doctor ("Your appointment with Dr. Chen") or generic team messaging ("Your City Health appointment"). Each location can have its own SMS number. Dashboard tracks performance by provider and location.

Yes. Etisia supports SMS in multiple languages. Set patient communication preferences in your EHR (English, Spanish, Mandarin, Vietnamese, etc.). Reminders automatically send in the patient's preferred language.

Yes. Etisia can send pre-appointment links via SMS asking patients to complete intake questionnaires or confirm medical history before their visit. Responses are logged and reviewed by your team before the appointment, saving consultation time and improving care quality.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.