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Sign up with email or Google, connect Google Calendar (tick both calendar permissions), pick your appointment calendar, and choose Default settings or set your own times and wording. Tick the box to say you have your clients’ permission, and you’re done.

Default settings send one reminder the day before, with recommended wording that names your business.

Then use Add test appointment: Etisia adds an appointment with your name and number to the calendar and texts you its reminder straight away, free.

First, check that the appointment is in the Google account and calendar you connected. It’s the most common reason.

“(SMS missed ❌)” in the title means it was too late for your reminder time, usually after a short-notice booking, or the number isn’t a mobile. For short-notice bookings, add a closer reminder time or the booking message.

Other reasons: the client opted out, credits ran out, the calendar is paused or the Google connection expired (Etisia emails you to reconnect). SMS history shows the reason, and the help pages explain each one.

Look at the appointment in Google Calendar: Etisia adds “(SMS ready ✅)” to the title when a reminder is scheduled and “(SMS sent ✅)” once it has gone. You can switch these labels off.

Your SMS history in Etisia shows every text as Sent, Delivered, Not sent, Failed, Cancelled or Waiting, with a plain reason for anything not sent. Sent means handed to the mobile network; Delivered means the network reported delivery. Neither tells you whether your client read it or will come.

Type the client’s name and mobile number in the appointment title, for example “Sarah Jones (201) 555-0123 Haircut”. Etisia also looks in the description, the location and guests’ names.

You only type a number once: Etisia saves the client to your Contacts, so next time “Sarah Jones” is enough. A first name alone won’t match, and neither will two saved clients with the same name. You can also import contacts from your phone.

Two numbers in one event? Label the mobile one, for example “mobile: …”.

Move the appointment in Google Calendar and every reminder that hasn’t gone yet moves with it, with the new date and time in the text. There’s nothing to redo.

Example: you move a Thursday 2 pm visit to Monday 10 am, so the day-before reminder now goes on Sunday at about 10 am. If the move makes a pending reminder too late (say Friday’s visit moves to later today), Etisia sends one change notice a few minutes after your last edit: that reminder with the new date and time, starting “Appointment change notice:”. Move the visit back before then and the notice isn’t sent.

A reminder that has already gone isn’t sent again for the new date, so tell the client about the move yourself or send a group message. Right before each reminder goes out, Etisia checks the appointment in Google Calendar again, so a deleted appointment gets nothing and an outdated time never goes out.

Yes. Etisia’s Starter plan covers one calendar, Pro three and Team as many as you need. Each calendar has its own reminder times and wording, so you can keep one per team member or service.

Team also adds staff accounts: you invite staff by email, they connect their own calendars and share the team’s SMS credits, and you can see and edit their calendars.

Etisia’s free trial gives you 21 days of Pro, with no credit card, including up to three calendars. Staff accounts and extra SMS packs need a paid plan.

You also earn up to 60 free SMS as you finish setup steps, such as connecting Google and sending your first reminder. It’s a one-time allowance, not monthly.

When the trial ends, nothing is charged and nothing renews: reminders stop until you choose a plan. Choose one earlier and you keep the free SMS you’ve earned.

In the US, texts come from Etisia’s US phone number. Every text starts with your business name, so clients know it’s you (“Glow Studio: Hello, …”), and ends with “Reply STOP to opt out.”

Sending from your own mobile number or under a custom sender name isn’t available in the US. To see exactly what clients get, use Add test appointment and check the text on your own phone.

Texts are one-way, with one exception: clients can reply STOP to opt out. Nobody reads other replies, there’s no inbox in Etisia, and a reply doesn’t confirm, cancel or move the appointment.

So clients can reach you, put your phone number in the message text. To let them cancel without calling, turn on the cancellation link.

Yes. Use Etisia’s support chat on the website or in the app, email [email protected], or write to us on the contact page. The help pages walk through most setup questions step by step.

Tell us which calendar and appointment you’re checking and what you expected, and we can look at your setup with you. You never need to share your Google password.