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[email protected]Frequently Asked Questions
Find quick answers to the most common questions below. Still need help? Use the form above or send us an email.
No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.
Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.
Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.
Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.
They tap the cancellation link in the SMS. Etisia removes the calendar event and sends you an email alert — so you can reopen the slot immediately without phone tag.
After appointments, Etisia can automatically send a review prompt. Everyone can post on Google — and if someone gives a lower rating, they also get a feedback form so you can follow up and fix issues privately. On Pro and Team plans, review automation plus smart routing and private negative feedback capture are included.
Yes. Campaigns are built from your calendar events: select events, Etisia pulls the recipients, you can add extra people manually, then send personalized SMS to everyone with dedup and opt-out safety.
Etisia pricing is transparent and SMS is included (no surprise per-SMS invoices). Starter is $29/mo with 100 SMS and 1 Google Calendar. Pro is $49/mo with 250 SMS, 3 Google Calendars plus Google review automation. Team is $169/mo with 1,000 SMS, 5 Google Calendars plus staff accounts, analytics, and priority support. You can start a free trial with no credit card required, and there's a 30-day money-back guarantee. Etisia is GDPR and TCPA compliant.