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[email protected]Frequently Asked Questions
Find quick answers to the most common questions below. Still need help? Use the form above or send us an email.
Do I need to replace my booking system or force clients to use a booking link?
No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.
How fast can I set it up — and what do I need to do for each appointment?
Setup takes less than 45 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.
What texts do clients receive — and will they get texted at the wrong time?
Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.
How does Etisia know which phone number to text?
Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.
What happens when a client cancels?
They tap the cancellation link in the SMS. Etisia removes the calendar event and sends you an email alert — so you can reopen the slot immediately without phone tag.
How do Google review requests work (and what about unhappy clients)?
After appointments, Etisia can automatically send a review prompt. Everyone can still post on Google, and lower ratings can also trigger private feedback so you can follow up quickly behind the scenes. On Pro and Team plans, review automation plus smart routing and private feedback capture are included.
Can I send a text campaign to multiple clients at once?
Yes. Campaigns are built from your calendar events: select events, Etisia pulls the recipients, you can add extra people manually, then send personalized SMS to everyone with dedup and opt-out safety.
How much does it cost, is SMS included, and can I try it risk-free?
Etisia pricing is transparent and SMS is included (no surprise per-SMS invoices). Starter is $29/mo with 100 SMS and 1 Google Calendar. Pro is $49/mo with 250 SMS, 3 Google Calendars plus Google review automation. Team is $169/mo with 1,000 SMS, 5 Google Calendars plus staff accounts, analytics, and priority support. You can start a free trial with no credit card required. If the paid service materially fails to function as described, you can request a reviewed commercial refund within 14 days. Etisia is GDPR and TCPA compliant.
If you want to
Reduce no-shows with automated SMS reminders
Get more 5-star reviews on autopilot after every appointment
Save hours every week on manual scheduling & follow-ups
Start free trial
No credit card required. Free SMS included.