SMS appointment reminder consent

1. What Etisia is used for

Etisia helps salons and other appointment-based businesses communicate with existing clients about scheduled services. The platform is used for appointment reminders, booking updates, rescheduling notices, and related service communication tied to an appointment.

2. What messages are sent through this process

Messages sent through this process are limited to:

• appointment reminders
• booking updates
• rescheduling notifications
• service-related scheduling communication

These messages are sent in connection with an existing appointment or scheduling interaction. They are not promotional campaigns and are not intended to advertise unrelated offers.

3. How verbal consent is collected

Businesses using Etisia may collect consent verbally in the normal course of scheduling and client intake, including:

• during booking
• during intake
• in person at the salon or business location
• by phone when scheduling an appointment

The business asks the client if they agree to receive appointment reminders and booking updates by SMS at the mobile number they provided.

4. What may be stored as a consent record

When a business records verbal consent in Etisia, the consent record may include:

• client mobile number
• business or salon name
• consent source
• timestamp where available
• staff record where available

The purpose of this record is to document that appointment-related SMS permission was collected in connection with client scheduling communication.

5. Opt-out

Clients can opt out of SMS reminders at any time by replying STOP.

6. Example SMS messages

Below are examples of the kinds of appointment-related messages described on this page.

7. Frequently asked questions