SMS appointment reminder consent

1. What Etisia is used for

Etisia helps salons and other appointment-based businesses communicate with existing clients about scheduled services. The platform is used for appointment reminders, booking updates, rescheduling notices, and related service communication tied to an appointment.

2. What messages are sent through this process

Messages sent through this process are limited to:

• appointment reminders
• rescheduling notices
• cancellation notices

These messages are sent regarding an existing appointment and may include appointment reminders, rescheduling notices, and cancellation notices. Messages do not include marketing or promotional offers, surveys, review requests, or authentication codes. Message frequency varies based on appointment activity.

3. How verbal consent is collected

Businesses using Etisia may collect consent verbally in the normal course of scheduling and client intake, including:

• during booking
• during intake
• in person at the salon or business location
• by phone when scheduling an appointment

The business asks the client if they agree to receive appointment reminders and booking updates by SMS at the mobile number they provided.

4. What may be stored as a consent record

When a business records verbal consent in Etisia, the consent record may include:

• client mobile number
• business name
• consent source (in person or phone)
• disclosure/script version
• timestamp

The purpose of this record is to document that appointment-related SMS permission was collected in connection with client scheduling communication.

5. How messages are sent

All messages are sent from Etisia, not from the individual business. Messages are clearly identified as coming from Etisia and include the business name in the message body so clients know which appointment the message is about.

All message content is monitored through automated AI moderation and human oversight to ensure compliance with carrier guidelines and messaging best practices. Etisia does not send marketing or promotional offers, surveys, review requests, or authentication codes.

6. Opt-out

Clients can opt out of SMS reminders at any time. Where keyword replies are supported, replying STOP is the fastest option. Opt-out requests are processed immediately and no further messages will be sent to that number.

Clients who need help should contact [email protected]. Etisia does not provide a conversational SMS support inbox.

If a recipient can no longer reply to the original SMS, they can use our Do Not Notify My Number form to request a manual compliance review.

7. Example SMS messages

Below are examples of the kinds of appointment-related messages described on this page.

8. Frequently asked questions