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SMS appointment reminders for UK nutritionists and dietitians

Etisia adds automatic text reminders, cancellation links and optional feedback requests to Google Calendar, without replacing your diary or practice software.

Estimate unused appointment time

No credit card needed. Free SMS included.

Last updated:

SMS reminders, Optional feedback, Cancellation link

Google Calendar
TODAY
12
TOMORROW
13
09:00
Lisa Jones (SMS sent ✅)
10:00
Eva Davies (SMS sent ✅)
11:00
12:00
Jane Smith (SMS sent ✅)
13:00
14:00
Anna Wright (SMS ready ✅)
Click
15:00
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07911 234567 (SMS sent ✅)
09:31
NN
Nourish NutritionToday, 09:31

The hidden cost of missed nutrition appointments

When a client forgets a nutrition consultation or cancels too late, it leaves more than a gap in the diary. Preparation time, clinic time and appointment space may already have been reserved, and a small team may not have enough notice to offer the slot to someone else. Etisia helps by sending timely SMS reminders and giving clients a simple cancellation link, so your diary is easier to manage without adding another booking system.

Discreet reminders for health-adjacent work

Keep SMS reminders neutral: date, time, business name and cancellation link. Avoid mentioning weight loss, medical conditions, test results, diet plans or private reasons for the appointment.

Built around the diary you already use

Etisia works with Google Calendar, so solo practitioners, small clinics and admin teams can add automated text reminders without moving to a new practice management system.

Fewer forgotten consultations Nutrition appointments are often booked days or weeks ahead, and clients may be juggling work, family and travel. A short SMS reminder gives them the date and time at the point they are most likely to see it.

Cancellations with less back-and-forth A cancellation link gives clients a simple way to let you know they cannot attend. That can reduce phone interruptions and give your admin team a better chance of reusing the time.

Helpful for small clinics and part-time practices Many nutrition professionals do not have a full-time reception team. Etisia can send reminders automatically from Google Calendar, helping keep the diary organised when staff are with clients or working across locations.

Neutral and privacy-aware by default For nutrition and dietetic services, SMS copy should be discreet. A reminder does not need to mention the reason for the appointment, a diet goal, a diagnosis or any personal health information.

SMS reminders for UK nutrition consultations

UK nutrition reminder copy should feel calm, discreet and practical. The page uses clients as the default term, with patients reserved for clinical dietetic contexts where that wording fits.

  1. 01

    Appointment language

    Use appointments, consultations, diary, practice, clinic, reception team and admin team. Bookings can appear where it fits, but appointments is the natural default for this page.

  2. 02

    Privacy-aware wording

    Use date, time, practice name and link. Avoid diagnoses, test results, meal plans, weight-loss goals, medication or private personal circumstances.

  3. 03

    Clinical care boundaries

    Etisia does not replace client records, clinical notes, payment tools or full practice management software. It adds SMS reminders and cancellation links to Google Calendar.

See how Etisia adds SMS reminders to Google Calendar

SMS templates for UK nutrition appointments

These examples are short, neutral and privacy-aware. They avoid mentioning diagnoses, weight-loss goals, treatment plans, meal plans, test results or the reason for the appointment.

1. 48-hour appointment reminder

48 hours before

Reminder: you have an appointment at {BusinessName} on {Date} at {Time}. To cancel or change it, use: {Link}
2. Day-before reminder

24 hours before

Your appointment at {PracticeName} is tomorrow at {Time}. Please use this link if you need to cancel or change it: {Link}
3. Same-day reminder

Same day

Reminder: you have an appointment today at {Time} with {BusinessName}. Details and cancellation link: {Link}
4. Online appointment reminder

Online appointment

Reminder: your online appointment with {ClinicName} is on {Date} at {Time}. Joining details: {Link}
5. First consultation reminder

First consultation

You have an appointment at {BusinessName} on {Date} at {Time}. Please use this link if you need to make a change: {Link}
6. Cancellation confirmation

After cancellation

Your appointment at {BusinessName} on {Date} at {Time} has been cancelled. Please contact us if you need to rearrange.
7. Missed appointment follow-up

After missed appointment

We could not see you for your appointment today. To rearrange with {BusinessName}, please use: {Link}
8. Neutral review request

After appointment

Thank you for visiting {BusinessName}. Feedback is voluntary. You can leave a review here: {ReviewLink}

Estimate the impact of unused appointment time

Your average appointment

~3 no-shows per week

That's

£0

walking out your door every year.

Per month

£0

Per week

£0

Wasted hours/year

0 hrs

Etisia brings them back.

SMS reminders recover up to 90% of no-shows.

Annual savings

£0

Appointments recovered

0

Hours saved

0 hrs

Start free trial

No credit card required · 3-day free trial · Free SMS included

Ask for feedback without putting clients under pressure

Etisia can send a neutral feedback or review request after an appointment, where this is appropriate for your practice. The wording should invite all clients to share their experience voluntarily, not only those who seem happy. Some nutrition professionals may prefer private feedback before, or instead of, public reviews - especially where the service is health-adjacent or regulated.

Neutral wording

Ask for feedback in plain language. Avoid "5-star review", "tell others about your results" or wording that suggests the review should be positive.

Voluntary by design

Do not offer discounts, gifts or incentives for reviews. Keep the request optional and easy to ignore.

Careful with health claims

Reviews and testimonials should not be used to imply guaranteed results, clinical outcomes or health claims that cannot be substantiated.

Google prohibits incentivised reviews, and ASA/CAP expects testimonials and factual claims to be genuine, supported and not misleading. Google guidance · ASA/CAP guidance

Simple plans for small and midsize service businesses that don't want another complicated booking system

Google Calendar remains your diary. Etisia adds SMS reminders, cancellation links and optional neutral feedback requests without replacing your practice software.

Starter

£19/month

ex VAT

For solo operators who want reminder coverage fast, without rebuilding how appointments get booked.

  • 100 SMS messages per month
  • 1 Google Calendar
  • Automatic + instant SMS on new bookings
  • Instant confirmation SMS for new appointments
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • 25+ templates with custom fields
  • Import contacts from iOS, Android & vCard
  • Full delivery logs & tracking
Try SMS reminders with Google Calendar
No credit card required. Free SMS included.

Pro

Recommended

Try free for 3 days — extra SMS on us

£33/month

ex VAT

For practices that need more reminders, templates and calendar coverage across consultation types.

  • 250 SMS messages per month
  • 3 Google Calendars
  • Automatic + instant SMS on new bookings
  • Instant confirmation SMS for new appointments
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • Custom Alphanumeric Request
  • 25+ templates with custom fields
  • Import contacts from iOS, Android & vCard
  • Full delivery logs & tracking
  • Optional feedback or review requests
Try SMS reminders with Google Calendar
No credit card required. Free SMS included.

Team

From£125/month

ex VAT

For clinics with several practitioners, rooms, branches, online calendars or part-time diaries.

  • Custom monthly SMS volume
  • Unlimited Google Calendars
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • Custom Alphanumeric Request
  • Optional feedback or review requests
  • Multiple Google accounts if needed
  • Setup help
  • Priority support — we've got your back
Talk to us
No credit card required. Free SMS included.

Frequently asked questions

The practical details before you try Etisia.

Do I need consent to send SMS appointment reminders?
For a factual appointment reminder, ICO guidance describes appointment reminders as service messages when they are information-only and not promotional. You still need an appropriate lawful basis under UK data protection law, and your privacy notice should explain how you use mobile numbers for appointment communication. ICO guidance
When does PECR apply to SMS messages?
PECR is especially relevant when a text is promotional, such as an offer, newsletter, campaign message or marketing follow-up. ICO guidance says marketing emails and texts to individuals generally require specific consent, unless the soft opt-in applies. Keep service reminders separate from promotional messages. ICO PECR guidance
What should nutrition practices avoid putting in SMS reminders?
Avoid sensitive or unnecessary details. A reminder should not mention diagnoses, health conditions, weight-loss goals, test results, meal-plan details, medication, referral reasons or private circumstances. ICO guidance notes that appointment details can become special category data if they reveal something about a person's health. ICO special category data guidance
What is the best timing for nutrition appointment reminders?
A practical setup is usually one reminder 48 hours before the appointment and another 24 hours before. Some clinics also send a same-day reminder for online appointments or appointments that clients commonly forget. The best timing depends on your cancellation policy and how quickly you can reallocate appointment time.
Can clients cancel through the SMS?
Yes. Etisia can include a cancellation link in reminder messages. This gives clients a simple way to let you know they cannot attend, and helps your admin team or practitioner review whether the time can be offered to someone else.
Does Etisia replace nutrition practice software?
No. Etisia is not a client record system, clinical notes system, payment platform or full practice management tool. It adds automatic SMS reminders, cancellation links and optional review or feedback requests to Google Calendar.
Can I use Etisia across several practitioners or calendars?
Yes, where your Etisia plan supports it. This is useful for practices with several practitioners, rooms, branches, online calendars or part-time clinics. Each calendar can keep its normal Google Calendar workflow while Etisia handles reminder sending.
Are review requests suitable for dietitians and nutritionists?
They can be, but keep them neutral and voluntary. Do not ask only "happy" clients, do not offer incentives, and do not ask for "5-star reviews". For dietitians, health clinics and nutrition professionals, be extra careful not to use reviews to imply guaranteed health outcomes or unsubstantiated clinical claims. Google Business Profile Help

Free Tools & Resources

No-Show Cost Calculator

Calculate how much missed appointments cost your business

SMS Template Generator

Create professional reminder messages in 3 clicks

Compare Plans & Pricing

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Add discreet SMS reminders to your nutrition diary

Neutral appointment reminders with date, time, business name and cancellation link

Earlier cancellation signals so the admin team can review the diary sooner

Optional feedback requests voluntary, neutral and separate from health outcome claims

Try SMS reminders with Google Calendar

No credit card required. Google Calendar stays your working diary.