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SMS Appointment Reminders for Australian Home Cleaning Services
Etisia adds SMS reminders, an optional cancellation link and review requests to a Google Calendar workflow that stays simple.
Up to 60 free SMS · Most users send their first reminder in under a minute
SMS Reminders, Google Reviews, Easy Cancellation
Google Calendar
SUN
8
MON
9
09:00
Olivia Smith (SMS sent ✅)
10:00
Charlotte Nguyen (SMS sent ✅)
11:00
12:00
Jack Wilson (SMS sent ✅)
13:00
14:00
Mia Taylor (SMS ready ✅)
Click
15:00
16:00
0412 345 67• (SMS sent ✅)
14:02
Why SMS Locks Cleanings When Email Fails
Homeowners are busy and don't check email until too late. Tuesday appointment scheduled for Thursday. By Wednesday evening, they've mentally moved on. Email confirmation read at 9:15 AM Thursday when you're already en route-too late. An SMS reminder about the deep clean lands on the lock screen Wednesday evening. They see it, make a decision, and can cancel early enough for you to pivot the route and call the waitlist.
SMS feels personal and accountable. Email feels corporate. Home cleaning is intimate-entering private space, handling belongings. SMS "We're excited to clean your home tomorrow!" feels warm + professional. Homeowners appreciate personal confirmation. Text creates mutual accountability-homeowner commits to being home; team commits to showing up. It makes the visit harder to forget.
Hearing about cancellations early protects your route. When a client uses the cancellation link, Etisia removes the booking from Google Calendar and emails you, so the office can offer the slot to someone else before the cleaner sets off. A client who calls instead can be offered Friday at the same time or Monday morning. Each cancellation you hear about early is a slot you can refill.
How Etisia Works for Cleaning Businesses (Set Up in Less Than 45 Seconds)
SMS That Locks Appointments & Drives Rebooks in Australian Cleaning
These are practical examples you can adapt directly. Select a card, preview the SMS, and copy the text.
Appointment Reminder
24 hours before
Reminder: your deep clean is tomorrow at 10 AM. Please make sure someone is home and the front door is accessible. We'll bring all supplies.
Day-Before Nudge
Morning of (2-3 hours before)
Tomorrow 10 AM-Sparkle Home Services for your deep clean. Top to bottom. Last-minute questions? Call us or call. Ready to shine! ✨
Post-Visit Follow-Up
1-2 hours after
Your home looks amazing! Thanks for having us today. Next cleaning due in 2 weeks-call 555-014• to rebook. ⭐
Rebooking Prompt
2 days before a recurring visit
Your regular clean is on Thursday at 10 AM. Call 555-014• if you need to change it.
14:02
SH
Sparkle Home ServicesToday, 14:02SMS Message
Reminder: your deep clean is tomorrow at 10 AM. Please make sure someone is home and the front door is accessible. We'll bring all supplies.
Delivered
Sent 24 hours before
Next step
Templates for every other situation
The full library covers confirmations, reschedules, cancellations and post-visit follow-ups, grouped by situation and ready to copy.
How much is an empty chair costing you?
Your average appointment
Your assumption - the no-shows caused by forgetting rather than a deliberate skip.
%
~2 no-shows per week
That's
A$0
walking out your door every year.
Per month
A$0
Per week
A$0
Wasted hours/year
0 hrs
Etisia brings them back.
Assumes half your no-shows come down to forgetting rather than a deliberate skip.
Annual savings
A$0
Appointments recovered
0
Hours saved
0 hrs
Up to 60 free SMS. No credit card required.
Read reviews of Etisia
Simple plans for small and midsize service businesses that don't want another complicated booking system
Keep Google Calendar as the main calendar your team works from. Etisia adds automatic reminders, review requests and an optional cancellation link, without a new booking system or workflow builder.
Save 17%-17%
Every plan includes:
- Priority support
Starter
A$16/month
Billed yearly · A$190 ex GST where applicable
For one person and one calendar. 100 SMS a month covers about 100 appointments with one reminder each.
- 100 SMS messages per month
- 1 Google Calendar
- Automatic + instant SMS on new bookings
- Instant confirmation SMS for new appointments
- Rescheduling updates reminders
- Cancellation link + email alert
- 25+ templates with custom fields
- Import contacts from iOS, Android & vCard
- Full delivery logs & tracking
No credit card required
Save A$70/yr
Pro
RecommendedUp to 60 free SMS
A$29/month
Billed yearly · A$350 ex GST where applicable
For up to three calendars, such as three staff members or rooms. Adds automatic Google review requests.
- 250 SMS messages per month
- 3 Google Calendars
- Automatic + instant SMS on new bookings
- Instant confirmation SMS for new appointments
- Rescheduling updates reminders
- Cancellation link + email alert
- 25+ templates with custom fields
- Import contacts from iOS, Android & vCard
- Full delivery logs & tracking
- Review follow-ups where enabled
No credit card required
Team
A$99/month
Billed yearly · A$1,190 ex GST where applicable
For larger teams: unlimited Google Calendars, staff accounts and 1,000 SMS a month at a fixed price. Need more SMS than that? Talk to us.
- 1,000 SMS messages per month
- Unlimited Google Calendars
- Rescheduling updates reminders
- Cancellation link + email alert
- Review follow-ups where enabled
- Multiple Google accounts if needed
No credit card required
Additional 50-SMS pack: A$19.
Frequently asked questions
The practical details before you try Etisia.
When should I send first reminder?
48 hours before appointment. Second reminder 24 hours before. For recurring weekly clients, send 3-5 days before.
What if a client uses the cancellation link?
Etisia deletes the appointment from Google Calendar and emails you. Call the client or send a booking link with two available alternatives, then add the new time. Early cancellations let you call waitlist + fill. You keep more of the hours you already booked.
Should I customize messages by cleaning type?
You can, by calendar. The wording is set per calendar, so every reminder from one calendar uses the same text and Etisia fills in the day and time. Keep deep cleans in their own calendar with their own text, for example "Deep clean on Saturday at 9 AM. Please plan for 4-5 hours."
Can SMS build reviews + referrals?
Reviews, yes; keep referral offers out of it. Etisia can send a Google review request after a clean on Pro, Team and the free trial. Don't pay for reviews or bundle a referral credit into the request, and keep both separate from appointment reminders.
What is Etisia, and do my clients need an app?
Etisia sends automatic SMS appointment reminders from your Google Calendar. After a one-time setup, you keep booking in Google Calendar as usual, with the client’s mobile number in the appointment. You don’t open Etisia each time you book.
Your clients get an ordinary text message: no app and no account. Etisia isn’t a booking system, so clients keep booking with you the way they do now.
I use a booking system. Is Etisia for me?
Probably not, if your booking system already texts your clients. Etisia is for businesses that keep their appointments in Google Calendar, and for those still using pen and paper.
Still using pen and paper? Etisia is an easy first step. Keep your appointments in a free Google Calendar and write the client’s full name in each one, plus their mobile number the first time. That’s all Etisia needs, and your calendar gets tidier for it: every appointment shows who’s coming. The reminders go out in the background, so there’s nothing to open or send each day.
If your booking tool copies appointments into Google Calendar with the client’s mobile number in the event title, description or location, Etisia can send reminders from those events. Switch off the tool’s own text reminders, so clients don’t get two.
There is no direct connection to booking systems: Etisia only reads Google Calendar.
How do I set up Etisia?
We set up your reminders for you on every plan. You can also set things up yourself:
Sign up with Google, connect Google Calendar (tick both calendar permissions), pick your appointment calendar, and choose Default settings or set your own times and wording. Tick the box to say you have your clients’ permission, and you’re done.
Default settings send one reminder the day before, with recommended wording that names your business.
Then use Add test appointment: Etisia adds an appointment with your name and number to the calendar and texts you its reminder straight away, free.
Can clients cancel their appointment from the reminder?
Yes, if you turn on the optional cancellation link. It’s off by default and available on every plan. Reminders and the booking message then include “Cancel at https://eti.is/aB3dE9.”
Your client opens the link, sees the appointment date, enters the mobile number the text went to and confirms. Etisia deletes the appointment from Google Calendar, stops its remaining reminders and emails you. The link only cancels: to move a visit, clients contact you.
If you delete an appointment yourself, its pending reminders stop.
Free Tools & Resources
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See your first reminder on your own phone
Every forgotten appointment is an empty slot in your day and money you won't get back. Etisia texts your clients a reminder straight from your Google Calendar, so you don't have to text or call anyone the day before. You can set it up in under a minute.
Try Etisia free
21-day free trial · Up to 60 free SMS · No credit card