Every Empty Chair Was a Booked Patient Who Forgot

Yes. Etisia is fully PIPEDA-compliant. All patient phone numbers and appointment data are encrypted, never shared with third parties, and patients can request access or deletion at any time. We also comply with provincial privacy laws in Ontario (PHIPA), Quebec, and other provinces.

CASL allows implied consent for existing patient relationships. If a patient provided their phone number and has an existing relationship with your clinic, you can send appointment reminders. Every SMS includes clear unsubscribe instructions. Etisia tracks all opt-outs automatically.

The Canadian Dental Care Plan is dramatically increasing demand. Etisia helps manage this surge by reducing no-shows among new CDCP patients (who cancel at higher rates) and freeing staff time from manual reminder calls. Automated reminders let you serve more eligible patients without overbooking.

Yes. Etisia integrates with Google Calendar, which all major Canadian dental PMS systems sync with. Appointments created in ABELDent, ClearDent, Tracker, or Dentrix show up in Google Calendar—Etisia handles reminders from there.

Yes. Create templates in English, French, or both. Patients receive reminders in their preferred language—critical for Quebec compliance with the Charter of the French Language and for bilingual communities across Canada.

Etisia uses ClickSend with full 10DLC registration for all major Canadian carriers. Note: alpha sender IDs (showing your clinic name) are not available in Canada due to carrier restrictions—reminders come from a dedicated number.

Starter $39 CAD/month, Pro $59 CAD/month (most popular), Team $229 CAD/month for multi-location practices. Compare that to staff time spent on reminder calls and the revenue lost from even one daily no-show—Etisia pays for itself immediately.

Yes. Every message includes "Reply STOP to opt out" per CASL requirements. Patients are removed instantly and automatically. Etisia maintains a compliance log for audit purposes.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.