Every Empty Chair Was a Booked Patient Who Forgot

Yes. Etisia fully complies with the Privacy Act 1988 and Australian Privacy Principles (APPs). SMS reminders contain only non-clinical information (date, time, clinic name). We maintain full audit trails and never share patient data with third parties.

Yes—from 1 July 2026, all alphanumeric SMS sender IDs must be registered with ACMA. Etisia handles this automatically through ClickSend during your onboarding. Your clinic name (e.g., "Harbour Dental") appears on every message.

Yes. Etisia integrates with Google Calendar, which all major Australian dental PMS systems sync with. Appointments from Dental4Windows, EXACT, or Dentally AU appear in Google Calendar—Etisia handles reminders from there.

CDBS-eligible children who miss appointments waste government-funded slots. Etisia reduces paediatric no-shows with friendly reminders. You can customise messages: "Bring your Medicare card for your CDBS-funded cleaning."

Absolutely—rural practices benefit most. SMS works on all mobile networks, even with patchy internet. Once your calendar is synced, Etisia queues reminders reliably. Many remote clinics report Etisia is essential because they can't afford a single empty chair.

No. Etisia is an appointment management tool, not a clinical system. AHPRA does not require approval for reminder tools. However, ensure you maintain patient consent for SMS contact per your Dental Board of Australia obligations.

Starter $49 AUD/month, Pro $79 AUD/month (most popular), Team $299 AUD/month for multi-location practices. No per-SMS fees. Etisia pays for itself with a single prevented no-show.

Most Australian practices see 15–20% reduction in no-shows within 2–3 weeks. After 8–12 weeks: 30–40% reduction. Average recovery: $20,000–$50,000 AUD annually.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.