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SMS Appointment Reminders for Australian Consultants

Etisia adds automatic SMS reminders, cancellation links and optional review requests to Google Calendar, helping consultants keep client appointments clearer and easier to manage.

Send automatic SMS reminders

No credit card needed. Free SMS included.

SMS Reminders, Google Reviews, Easy Cancellation

Google Calendar
TODAY
7
TOMORROW
8
09:00
Lisa Jones (SMS sent ✅)
10:00
Eva Davies (SMS sent ✅)
11:00
12:00
Jane Smith (SMS sent ✅)
13:00
14:00
Anna Taylor (SMS ready ✅)
Click
15:00
16:00
0412 345 678 (SMS sent ✅)
14:02
NA
North AdvisoryToday, 14:02

The practical cost of missed consulting appointments

When a client misses a consulting appointment or cancels at the last minute, the biggest problem is often the reserved time left open in your diary. That time may have been set aside for a discovery call, strategy session, workshop, review meeting or proposal discussion, and it is not always easy to reallocate at short notice.

Etisia helps Australian consultants send automatic SMS appointment reminders from Google Calendar, with a simple cancellation link so clients can let you know earlier if the time no longer works.

Protect prepared time

Consulting appointments often involve prep: reading notes, reviewing documents, planning questions or preparing a meeting agenda. A simple SMS reminder gives clients a timely prompt before that time is set aside.

Keep client messages discreet

SMS reminders should confirm the appointment time without revealing confidential project, financial, legal, HR, health or business-sensitive details. Keep the message short, neutral and useful.

Fewer forgotten client meetings Consulting appointments can be booked weeks in advance, especially for strategy reviews, workshops and recurring advisory sessions. SMS reminders give clients a clear prompt on their phone without relying on them to check an email thread or dig through their calendar.

Cancellations are easier to manage A cancellation link makes it easier for clients to let you know when they cannot attend. That gives your consulting practice a better chance of adjusting the day, moving preparation work, or offering the time to another client.

Less phone tag for small teams Solo consultants and small firms do not always have admin support. Etisia helps reduce manual reminder calls and follow-up messages by sending appointment reminders automatically from Google Calendar.

Works with the calendar you already use Etisia does not replace your CRM, proposal system, project management tool or accounting software. It adds automatic SMS reminders, cancellation links and optional review requests to appointments already managed in Google Calendar.

Professional consultant in meeting setting

Privacy-aware SMS reminders for Australian consultants

Keep reminders transactional and minimal. Appointment reminders should identify the business, appointment date, appointment time and cancellation or change link. They do not need to include project names, financial details, HR issues, legal matters or the reason for the appointment.

Treat mobile numbers as personal information. Make it clear when collecting a client mobile number that it may be used for appointment reminders and related booking messages. Keep contact details accurate, collect only what you reasonably need and protect the information from misuse, loss and unauthorised access.

Separate reminders from marketing. Promotional SMS and review-request flows need extra care. ACMA guidance for commercial electronic messages covers consent, sender identification and unsubscribe options, so keep operational reminders, feedback requests and promotional messages clearly separated.

How Etisia works with your consulting diary

Etisia is built for consultants who already manage appointments in Google Calendar. It does not replace your consulting software, CRM, booking tool or project workflow. Instead, it adds automated SMS communication to your calendar so clients receive timely reminders, cancellation links and optional feedback requests.

  1. 01

    Connect Google Calendar

    Link Etisia to the Google Calendar you use for client appointments, discovery calls, workshops, review meetings and recurring consulting sessions.

  2. 02

    Choose the calendars to cover

    Use one calendar for a solo consultant, or connect several calendars for a small consulting firm with multiple team members, meeting rooms or appointment types.

  3. 03

    Add client mobile numbers

    Etisia uses the mobile number attached to the appointment or contact details so the right client receives the reminder. Keep details accurate and only collect the information you reasonably need.

  4. 04

    Set your reminder timing

    Choose when SMS reminders should be sent, such as 48 hours before, 24 hours before or the morning of the appointment. For higher-value consulting sessions, a day-before reminder is usually a sensible starting point.

  5. 05

    Include a cancellation link

    Give clients a simple way to cancel or request a change if the time no longer works. You can then update the booking in Google Calendar or handle the reschedule using your usual process.

  6. 06

    Add optional review or feedback requests

    After an appointment, Etisia can send a neutral review or feedback request where appropriate. Keep it voluntary, avoid incentives, and do not ask only selected clients for positive reviews.

See Etisia add reminders to Google Calendar

SMS templates for Australian consultants

These templates are short, neutral and suitable for Australian consulting appointments. Avoid including sensitive project details, commercial information, financial matters, legal issues, health information, HR matters or the reason for the appointment in the SMS.

1. Standard appointment reminder

Standard reminder

Reminder: you have an appointment with {BusinessName} on {Date} at {Time}. To cancel or change your appointment: {Link}
2. Day-before reminder

Day before

Your appointment with {BusinessName} is tomorrow at {Time}. To cancel or change the booking: {Link}
3. Same-day reminder

Same day

Reminder: your appointment with {BusinessName} is today at {Time}. To cancel or change your appointment: {Link}
4. Online meeting reminder

Before an online meeting

You have an appointment with {Company} on {Date} at {Time}. Please check your calendar invite for meeting details. Changes: {Link}
5. In-person appointment reminder

Before an in-person appointment

Reminder: your appointment at {BusinessName} is on {Date} at {Time}. Please check your calendar invite for location details. Changes: {Link}
6. Cancellation confirmation

After cancellation

Your appointment with {BusinessName} on {Date} at {Time} has been cancelled. Contact us if you need to book another time.
7. Neutral review request

After an appointment

Thanks for meeting with {BusinessName}. Feedback is welcome and optional: {ReviewLink}. Reply STOP to opt out.
8. Private feedback request

After an appointment

Thanks for your time today. You are welcome to share private feedback here: {Link}. Reply STOP to opt out.

Estimate the impact of missed consulting appointments

Use this simple calculator to estimate how much appointment time may be left unused when clients miss bookings or cancel at short notice. It is an example calculation only, based on the details you enter.

Average value of a consulting appointment

Enter the usual value of one appointment, session or booked consulting block in AUD. For example: A$150, A$300 or A$650.

Enter the number of bookings that are missed or cancelled at short notice in a typical week.

~1 appointments left unused per week

Estimated booked time left unused

A$0

This estimate shows the appointment value that may be affected when reserved time cannot be reallocated.

Per month

A$0

Per week

A$0

Reserved hours/year

0 hrs

Add reminders to your Google Calendar workflow

This does not guarantee savings, recovered revenue or extra bookings. It is a practical way to understand the diary impact of missed appointments.

Estimate unused appointment time

Then see how Etisia can add SMS reminders and cancellation links to your Google Calendar workflow.

Ask for feedback without pressure

After a consulting appointment, some clients are happy to share feedback or leave a public review. Etisia can send a short, neutral request after the appointment, but the wording should always be voluntary and balanced. Do not ask only happy clients, do not offer discounts or gifts for reviews, and do not ask for a specific rating. Google policy says businesses must not offer incentives for reviews, selectively solicit positive reviews, discourage negative reviews, pressure users, or request specific review content. Google review policy

Neutral by default

Ask for feedback in a simple way: "Feedback is welcome and optional." Avoid "Please leave us a 5-star review" or language that suggests only positive feedback is wanted.

Private feedback option

Some consulting firms may prefer to ask for private feedback first, especially after complex projects, sensitive advisory work or internal business reviews.

Regulated services need extra care

If the consultancy provides regulated health, financial, legal, migration or other regulated services, review requests and public testimonials may need additional checks.

For regulated health services in Australia, Ahpra advertising guidance is especially relevant. Ahpra advertising guidance

Simple plans for small and midsize service businesses that don't want another complicated booking system

Keep Google Calendar as the main calendar your team works from. Etisia adds reminders, review requests, and one-tap cancellations without a new booking system or workflow builder.

Starter

$49/month

(GST/tax handled automatically)

For solo operators who want reminder coverage fast, without rebuilding how appointments get booked.

  • 100 SMS messages per month
  • 1 Google Calendar
  • Automatic + instant SMS on new bookings
  • Instant confirmation SMS for new appointments
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • 25+ templates with custom fields
  • Import contacts from iOS, Android & vCard
  • Full delivery logs & tracking
Start free trial
No credit card needed. Free SMS included.

Pro

Recommended

Try free for 3 days — extra SMS on us

$79/month

(GST/tax handled automatically)

For busy businesses that want reminders and review requests included in one Google Calendar-first flow.

  • 250 SMS messages per month
  • 3 Google Calendars
  • Automatic + instant SMS on new bookings
  • Instant confirmation SMS for new appointments
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • Custom Alphanumeric Request
  • 25+ templates with custom fields
  • Import contacts from iOS, Android & vCard
  • Full delivery logs & tracking
  • Optional neutral feedback requests
Start free trial
No credit card needed. Free SMS included.

Team

From$299/month

(GST/tax handled automatically)

Built for larger teams with multiple Google accounts and calendars or higher reminder volume. Pricing is tailored to your calendar setup, country, and monthly reminder needs.

  • Custom monthly SMS volume
  • Unlimited Google Calendars
  • 24/7 Monitoring
  • One-tap cancel links + instant alerts
  • Custom Alphanumeric Request
  • Optional neutral feedback requests
  • Multiple Google accounts if needed
  • Setup help
  • Priority support — we've got your back
Talk to us
No credit card needed. Free SMS included.

Frequently asked questions

The practical details before you try Etisia.

Do Australian consultants need consent to send SMS appointment reminders?
A practical approach is to make it clear when collecting a client mobile number that it may be used for appointment reminders and related booking messages. Under the Australian Privacy Principles, APP entities collecting personal information should take reasonable steps to notify people about matters such as the purpose of collection, the identity of the organisation and privacy policy information. OAIC APP 5 guidance OAIC guidance also describes consent as informed, voluntary, current and specific, and APP 11 requires reasonable steps to protect personal information. OAIC APP 3 guidance For promotional SMS or review requests, check ACMA guidance on consent, sender identification and unsubscribe requirements. ACMA Spam Act guidance
What should a consultant include in an SMS reminder?
Keep it simple: business name, appointment date, appointment time and a cancellation or change link. Avoid sensitive details such as project names, financial information, legal matters, health details, HR issues, commercial strategy, internal business problems or the reason for the appointment.
When should appointment reminders be sent?
For most consulting appointments, 24 hours before the appointment is a good starting point. For workshops, on-site meetings or appointments that require travel, 48 hours may be useful. A same-day reminder can help for busy diaries, but avoid sending messages late at night, very early in the morning or outside reasonable business hours.
How do cancellation links help consultants?
A cancellation link gives clients a quick way to tell you they cannot attend. That can help you adjust your day earlier, reduce manual follow-up and avoid discovering the problem at the scheduled start time. It also keeps the client experience clearer than asking people to reply to a long email chain.
Does Etisia replace my CRM, booking software or consulting workflow?
No. Etisia adds SMS appointment reminders, cancellation links and optional review requests to Google Calendar. It does not replace a CRM, project management tool, proposal system, accounting software or specialist practice management platform.
Can Etisia work across multiple consultants or calendars?
Yes, depending on the plan and configuration. This can suit small consulting firms with multiple consultants, appointment types, meeting rooms or locations, while keeping Google Calendar as the source of truth for appointments.
Can consultants send review requests by SMS?
Yes, where appropriate, but the request should be neutral, optional and compliant with review platform rules. Do not ask only happy clients, do not offer incentives, and do not ask for a specific rating. Google policy says businesses must not discourage negative reviews, selectively solicit positive reviews, pressure reviewers or offer incentives. Google review policy
What if the consultancy works in a regulated industry?
Use more careful wording. Legal, financial, migration, healthcare, education, disability, aged care and similar services may have additional professional, advertising or privacy obligations. For regulated health services, Ahpra guidance says advertising must not use testimonials, create unreasonable expectations of beneficial treatment, or be false, misleading or deceptive. Ahpra advertising guidance

Free Tools & Resources

No-Show Cost Calculator

Calculate how much missed appointments cost your business

SMS Template Generator

Create professional reminder messages in 3 clicks

Compare Plans & Pricing

See all features side-by-side with full comparison

Add SMS reminders to your consulting diary

Google Calendar stays central while Etisia adds automatic SMS reminders around existing appointments

Cancellation links help clients tell you earlier when a booking no longer works

Feedback stays voluntary with neutral review or private feedback requests where appropriate

Send automatic SMS reminders

No credit card required. Free SMS included.