Every Empty Chair Was a Booked Patient Who Never Came

Yes. Etisia is fully GDPR compliant and operates under Irish Data Protection Commission (DPC) oversight. All patient data is stored within EU data centres. We provide data processing agreements for your records and maintain full audit trails.

Absolutely. DTSS patients often face transport barriers and competing commitments—SMS reminders significantly improve their attendance. You can customise reminder timing and messaging for DTSS patients specifically, helping maximise your HSE reimbursements.

Better attendance means more completed treatments and more valid claims to DSP under the Treatment Benefit Scheme (€50 towards scale and polish since January 2025). Reduced no-shows let you see more eligible patients and process more claims.

No. Etisia is an appointment management tool, not a clinical system. Dental Council registration under the Dentists Act 1985 applies to practitioners, not communication tools. Etisia simply helps you manage appointments and reduce no-shows.

Yes. ClickSend supports alpha sender IDs in Ireland, so "Grafton Dental" appears instead of a generic number. Patients immediately recognise the surgery and are more likely to respond.

Yes. All SMS reminders use 24-hour format (14:30 instead of 2:30 PM), which is standard in Ireland. Calendar integrations respect Irish time conventions automatically.

Starter €24/month, Pro €39/month (most popular), Team €149/month for multi-location practices. At €24/month, Etisia pays for itself with a single prevented no-show.

SMS works on all mobile networks, even with poor broadband. Rural and border county practices benefit most—patients travelling long distances appreciate the reminder and are more likely to confirm or reschedule in time rather than silently no-show.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.