One Missed Eye Test = Undetected Vision Loss

Yes. Etisia is fully GDPR and DPC (Data Protection Commission) compliant for Ireland. Obtain consent at intake—verbal or written. Include "Reply STOP to opt out" in every message. Keep SMS appointment-focused; clinical details go via phone or patient portal.

You can customize SMS by patient type. HSE-covered: "Your eye test is tomorrow—HSE-covered for over-60s and medical card holders." Private: "Your eye test appointment is tomorrow at 14:00." Customization shows respect for HSE programmes.

Keep SMS general appointment details only. Clinical test results, diagnoses, and sensitive health info should be communicated via phone call or secure patient portal login, not SMS. This protects patient privacy under DPC requirements.

Etisia uses ClickSend with Irish SMS delivery and compliance support. Ensure SMS displays your practice name (alpha sender ID) instead of a number for better trust and recognition.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.