You researched the case. Prepared documents. The client never showed.

Yes. SMS appointment reminders are considered transactional communication and are ABA-compliant when: (1) You obtain explicit consent during intake, (2) You never include confidential case details in SMS, (3) You restrict messages to logistics only (date, time, location, attorney name), (4) You provide opt-out instructions ("Reply STOP") in every message. Never discuss case strategy, sensitive facts, or opposing parties via SMS. Document SMS consent in the client file.

Yes. Etisia supports 25+ SMS templates that you can customize per practice area. Family law reminders can include child-related details. Contract disputes can mention document requirements. Employment matters can reference discrimination timelines. This increases relevance and response rates.

Yes. Etisia works with Clio, Smokeball, MyCase, Bill4Time, and other major law practice systems. Real-time calendar sync ensures reminders reflect actual availability. Attorney-specific scheduling and conflict checking are built-in.

Etisia logs the no-show in your calendar notes, allowing you to track patterns by attorney, practice area, or time of day. You can identify which attorneys need confirming calls for high-value consultations or adjust reminder timing for better engagement.

Clients who receive professional reminders, arrive prepared, and have smooth consultations are 3x more likely to sign retainers. Follow up consultations with SMS containing engagement letter links and retainer terms to maintain momentum during the critical signing window.

Absolutely. When a client replies requesting to reschedule, your team logs the reason and immediately updates the calendar. This tracks cancellation patterns and frees up attorney blocks for other consultations.

Yes. For Zoom or Teams consultations, customize reminders to include the meeting link, password, and any technical requirements. This reduces no-shows and ensures clients are prepared to connect.

Etisia uses enterprise-grade encryption, is GDPR/HIPAA compliant, and never shares client information with third parties. SMS messages contain logistics only—never confidential details. Your practice maintains full control over all client data.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.