Australian Psychologists: One Missed Session Breaks Continuity. Privacy Act-Compliant SMS Prevents This.

Yes, when configured correctly. Etisia is fully Privacy Act 1988-compliant and AHPRA-aligned. SMS uses encrypted transmission. Our SMS reminders do NOT include clinical information—only appointment time, location, and confirmation request. Obtain client consent at intake. Document consent in clinical records. This protects both privacy and AHPRA expectations.

Yes. Etisia integrates with ClickSend, an Australian SMS provider fully compliant with Privacy Act and AHPRA standards.

Some therapy clients prefer no contact except during sessions. Etisia lets you mark clients as "reminder-free." During intake, ask: "We send appointment confirmation texts. Does that work for you?" If a client declines, respect that boundary completely—it's clinically important and builds trust.

Send a caring follow-up, not punitive. After a missed session, text: "Hi Jordan, we missed you at your appointment today. We're here to support you when you're ready. Please call or text to reschedule—no judgment." A warm, non-judgmental response often brings clients back.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.