UK Psychologists & HCPC-Registered Therapists: One Missed Session Breaks Continuity. SMS Prevents This.

Yes, when configured correctly. Etisia is GDPR-compliant and ICO-registered. SMS uses encrypted transmission. Critically, our SMS reminders do NOT include clinical information—only appointment time, location, and confirmation request. Obtain client consent at intake ("We send appointment confirmation texts. Is this acceptable?"). Document consent in clinical records. This protects both privacy and HCPC compliance.

Some therapy clients prefer no contact except during sessions due to transference or attachment styles. Etisia lets you mark clients as "reminder-free" so they don't receive texts. During intake, ask: "We send appointment confirmation texts. Does that work for you?" If a client says no, respect that boundary completely. It's clinically important and builds trust.

This is a valid concern. If someone else sees a text from "Mindful Wellness Center," it discloses therapy status. Best practice: Use a generic business name or acronym (e.g., "MWC" instead of full name). Ask clients during intake: "We text appointment reminders from [clinic name]. Is this okay, or would you prefer a different contact method?" Some clients request phone calls instead.

Send a caring follow-up, not punitive. After a missed session, text: "Hi Jordan, we missed you at your appointment today. We're here to support you when you're ready. Please call or text to reschedule—no judgment." Many therapy clients miss sessions due to shame or crisis. A warm, non-judgmental response often brings them back.

No. Etisia works with the way clients actually book — phone calls, texts, walk-ins, DMs — whatever. You just create the appointment in Google Calendar, and Etisia sends reminders automatically. No new dashboard. Your calendar stays the single source of truth.

Setup takes about 60 seconds. Connect Google Calendar, pick your message templates, and you're live. After that, it's "set & forget": create an event like you always do, and Etisia automatically sends SMS reminders — no extra steps.

Clients receive an automated reminder before the appointment, a one-tap cancellation link (so they don't ghost), and optionally a post-appointment review prompt. Etisia won't blast people at 2 AM: reminders respect quiet hours and time zones, and late-night bookings get rescheduled to morning so clients aren't disturbed.

Etisia uses smart contact matching: it reads the event title, finds the matching contact, and pulls the phone number — even if the name isn't written perfectly. You can also manage and import contacts so your list stays clean and consistent.